Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• ·Contact Information: Name, email address, phone number, and mailing address.
• ·Account Information: Username, password (encrypted), and account preferences.
• ·Service Information: Booking details, service history, property address, and special instructions.
• ·Payment Information: Billing details processed securely through Stripe. We do not store full card numbers.
• ·Communications: Messages, emails, and SMS exchanges between you and our team.
• ·Usage Data: Browser type, IP address, pages visited, and time spent on our site (via analytics tools).

2. How We Use Your Information

We use the information we collect to:

• ·Schedule, confirm, and manage your cleaning appointments
• ·Send booking confirmations, reminders, and service updates via email and SMS
• ·Process payments and manage billing
• ·Create and manage your customer account
• ·Respond to inquiries and provide customer support
• ·Send promotional offers (only with your consent)
• ·Improve our website, services, and customer experience
• ·Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• ·Service Providers: Trusted third-party vendors (e.g., Stripe for payments, Twilio for SMS, email providers) who assist in operating our business. These parties are contractually obligated to protect your data.
• ·Legal Requirements: When required by law, court order, or governmental authority.
• ·Business Protection: To protect the rights, property, or safety of Palm Prestige Cleaning LLC, our customers, or others.

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, encrypted password storage, and secure payment processing through Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

You have the right to:

• ·Access, update, or delete your personal information by logging into your account or contacting us
• ·Opt out of SMS communications at any time by replying STOP
• ·Opt out of marketing emails by clicking "Unsubscribe" in any email
• ·Request a copy of the personal data we hold about you
• ·Request correction of inaccurate data

6. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. We may use Google Analytics to understand how visitors interact with our site. This data is aggregated and does not personally identify you.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.